This policy explains how cancellations, damaged items and refunds are handled.
Cancellation requests
Request cancellation through Contact Us as soon as possible and include the order number. A cancellation may not be possible once an order has been packed or dispatched.
Damaged, wrong or missing items
Contact Nysaa promptly after delivery with the order number, a description of the issue and clear photographs where relevant. The team will review the request and offer an appropriate replacement or refund when approved.
Food-product safety
For safety and hygiene, opened or used food products cannot normally be returned for preference-based reasons. This does not limit support for a verified damaged, defective, wrong or missing item.
Refund method
Approved online-payment refunds are normally returned to the original payment method. Bank and payment-provider processing times may apply after Nysaa initiates the refund.
Help
Use the Contact Us form for every cancellation or refund request so it is recorded and can be followed up.